The National Treasury has announced a new fee structure for services offered through the eCitizen platform, changing how Kenyans will be charged when accessing various government services online.
The updated charges introduce convenience fees of up to Ksh100 depending on the value of the transaction being processed.
The changes are contained in the Public Finance Management Regulations, 2026, which have been proposed by Treasury Cabinet Secretary John Mbadi.
According to the proposal, the previous flat fee of Ksh50 that was applied across most services will now be replaced with a tiered system that adjusts based on the cost of the service being accessed.
Under the new arrangement, transactions valued above Ksh100,000, which include high-value services such as land transactions and stamp duty payments, will now attract a Ksh100 convenience fee.
This is the highest charge in the new structure and applies to the most expensive transactions processed on the platform.
For services valued between Ksh10,000 and Ksh99,999, users will be required to pay a Ksh70 fee. Meanwhile, transactions ranging from Ksh500 to Ksh9,999 will continue to attract a Ksh50 charge, which remains similar to what was previously in place under the old system.
Smaller transactions, especially those costing below Ksh100, will either remain free or attract only minimal charges depending on the specific service involved.
The Treasury has explained that the aim of the new structure is to better align service charges with the value of transactions being processed through the digital system.
However, the proposal has already raised concerns from Auditor General Nancy Gathungu, who has questioned whether the revised charges are justified and how they may affect public access to essential government services.
Her concerns focus on transparency and whether citizens will bear higher costs in the long run.
The new regulations are expected to be reviewed further before full implementation, as stakeholders continue to examine their possible impact on users of the eCitizen platform across the country.
