Concerns over the conduct of a senior credit officer at Equity Bank have sparked discussions online, with Cyprian Nyakundi sharing an anonymous complaint detailing allegations of unprofessionalism and workplace hostility.
The officer, identified as James Gakundi, is said to have a history of mistreating employees, allegedly intimidating and threatening them while enjoying protection from senior figures within the bank.
Reports indicate that tension within the bank has been growing, with multiple staff members raising concerns about Gakundi’s behavior. He is accused of dismissing grievances brought against him and boasting that any complaints filed would not affect him.
Employees claim that he has a “godfather” within the bank who shields him from disciplinary action, allowing him to act with impunity.
One of the most talked-about incidents involves a viral video showing Gakundi expelling credit staff from a meeting for arriving five minutes late.
The employees, who reportedly live along Thika Road, explained that their delay was due to planned demonstrations by Gen Z activists that disrupted transport.
However, instead of considering their explanation, Gakundi is said to have refused to listen and aggressively forced them out of the meeting.
Staff members claim that this incident, like many others, was reported to the relevant departments, but no action was taken. Instead, Gakundi allegedly became even more aggressive and arrogant, believing that his position was secure.
He reportedly mocks employees who raise concerns, reinforcing the idea that he is untouchable. Another troubling account involves a confrontation on January 25, 2025, in which Gakundi allegedly harassed a customer who had come for an inquiry.
The client was accompanied by a female security officer who was guiding them to the office, but Gakundi is said to have berated both of them.
When customer service supervisors tried to intervene, the situation reportedly escalated into a shouting match, attracting attention from other clients at the branch.
Employees are now questioning how such behavior is allowed in a corporate institution like Equity Bank. Some believe that the bank’s internal oversight systems are failing, given that repeated complaints have not led to any disciplinary action.
The situation has led to frustration among staff and even concerns about mental health, as employees feel constantly threatened and disrespected.
The allegations raise serious questions about workplace ethics and accountability at Equity Bank. If true, they point to a culture where certain individuals are allowed to mistreat colleagues and clients without consequences.
With the matter now in the public domain, it remains to be seen whether the bank’s leadership will take decisive action or continue ignoring the complaints, as has been the pattern in the past.
